Support
Last updated 4 November 2026
Contact
The quickest way: contact the GoldMan admin who handled your application. We answer in English or Malay, usually within one working day.
Include the email address you applied with. It is how we find your application.
What GoldMan is
GoldMan publishes XAUUSD (gold) signals: a direction, an entry, a stop loss and three take-profit levels. GoldMan Zone is a chart study that marks buy and sell zones, so you can judge whether a call sits somewhere worth acting on.
Every trade is placed by you, on your own broker account. We do not trade for you, never have access to your funds, and are not a broker or a fund manager.
How access works
There is no subscription fee. Open a trading account with our partner broker through the GoldMan IB link and fund it; your deposit decides how long your access runs (the packages and their lengths are listed on the membership page).
Apply on the membership page with your account number. We check it against our broker records and, once verified, send you an access key. The key works on one device at a time.
You never pay GoldMan anything, and your deposit stays in your own trading account where only you can withdraw it.
Common problems
No access key yet. Keys are sent by the GoldMan admin once your deposit is verified. If you have waited more than a working day, contact us with the email you applied with.
The key is rejected. A key works on one device at a time and stops when its window ends. Contact us and we will tell you which it is.
The application is still pending. A person checks each deposit against our broker records. The most common hold-up is applying with a different email from the one registered at the broker.
Ending your access
There is nothing to cancel: we take no payment and there is no subscription. Your key stops at the end of its window unless a new deposit opens another. To have your data deleted, see the Privacy page.